Communicate early and often
Vertiv on working with Access: honest communication, deep technical skill, and a partner that performs consistently year after year.
Access is a communicate-early-and-often organization. They are far more likely to over-communicate than under, and this leads to less confusion, particularly on complex projects.
What stands out to you about the way Access works with the manufacturer?
Access is a great partner. They are very focused on communication, which makes supporting our customers and solving issues much easier.
What do you think Access does particularly well when it comes to taking care of customers?
First and foremost, they care passionately. Because of this, they are very aggressive in advocating for their customers, and that leads to better support and problem resolution.
Where do you see Access creating value beyond simply selling equipment?
Access is a very modern-thinking company. They are very good at using the technology at hand, both to support their customers and to bring more creative and valuable solutions.
How would you describe the way Access communicates, collaborates, and works through problems?
Access is a communicate-early-and-often organization. They are far more likely to over-communicate than under, and this leads to less confusion, particularly on complex projects.
What do you think makes customers trust Access?
Honesty and skill. They communicate honestly with customers whether the news is good or bad, and they are a highly trained and skilled company on all of their solutions.
From a manufacturer's perspective, what makes Access a valuable partner?
They are a highly consistent performer. They rarely have the roller coaster of ups and downs that many small companies go through.
Is there anything about Access's technical knowledge, responsiveness, creativity, or willingness to take ownership that stands out?
Access invests greatly in learning and keeping up with modern technology. Because of this, they are often both thorough and cutting-edge, which is a challenging balance.
If another manufacturer was considering working with Access, what would you tell them?
Go for it. You can't find a more reliable partner.
If a customer was considering doing business with Access for the first time, what would you want them to know?
They will experience a high level of technical expertise from a company that is passionate about customer support. These combine into a very high level of value and customer satisfaction.