Dispatch & Service Coordinator

About Access & ACSI 

Access & ACSI is a leading provider of mission-critical infrastructure solutions, supporting power, cooling, and monitoring systems for data centers, healthcare, and industrial facilities. Access is our equipment sales side and ACSI is our service business. 

We represent top-tier manufacturers and deliver high-performance service solutions where uptime, responsiveness, and reliability are critical. 

Our service team is building a best-in-class service operation focused on speed, accountability, and execution. We operate in a fast-paced environment where details matter and communication is critical. 

This role plays a key part in supporting a service organization that is actively growing and scaling. 

Position Summary 

We are looking for a high-energy, detail-oriented operator to coordinate our daily service operations. 

This role is ideal for someone who: 

• thrives in a fast-paced environment 
• enjoys talking with customers and coordinating people 
• takes ownership of tasks and follows them through to completion 
• is highly organized and detail-driven 

You will serve as the central hub of our service team, ensuring technicians are scheduled efficiently, customers are communicated with clearly, and service work flows smoothly from start to finish. 

What You’ll Own 

Dispatch & Scheduling (Keep Things Moving) 

• Own daily technician scheduling and job coordination 
• Prioritize and adjust schedules in real time 
• Coordinate emergency service calls 
• Ensure technicians are deployed efficiently 

Customer Communication (Be the Voice of Service) 

• Communicate directly with customers to schedule service 
• Provide updates, timelines, and expectations 
• Handle schedule changes and keep customers informed 
• Build confidence through clear, professional communication 

Service Coordination & Execution (Own the Details) 

• Create and manage service tickets 
• Ensure all job details are accurate and complete 
• Track open work orders, follow up on outstanding items, and ensure service documentation is completed promptly. 
• Maintain clean and organized service records 

Preventive Maintenance Scheduling 

• Schedule recurring service visits for contract customers 
• Ensure PM work is completed on time 
• Keep service schedules organized and up to date 

Proposal Assembly (Put It All Together) 

• Assemble service quotes using internal templates 
• Coordinate with Parts Coordinator for pricing 
• Estimate labor and job requirements 
• Submit proposals to Service Manager for review 

Technician Support (Set the Team Up for Success) 

• Ensure technicians have everything they need before heading to a job 
• Coordinate site logistics and access 
• Keep technicians informed and aligned throughout the day 

Internal Coordination (Connect the Dots) 

• Work closely with the Parts Coordinator to ensure parts are identified, priced, available, and ready prior to technician dispatch 
• Coordinate with Service Intelligence team on monitoring-driven work (future state) 
• Ensure jobs are fully prepared before dispatch 

What Success Looks Like 

• Technicians stay busy, productive, and well-coordinated 
• Customers feel informed and taken care of 
• Service work moves quickly and efficiently 
• Nothing falls through the cracks 
• Proposals are turned around quickly and accurately 

What We’re Looking For 

Must-Haves 

• Strong organizational and multitasking skills 
• Excellent communication skills (you enjoy talking with people) 
• Ability to stay calm and focused in a fast-paced environment 
• Strong attention to detail and follow-through 
• High sense of ownership and accountability 

Preferred 

• Experience in dispatch, service coordination, or operations 
• Experience in HVAC, electrical, mechanical, or service environments 
• Experience with ERP or service management systems 

Traits That Will Make You Successful Here 

• You move with urgency and get things done, but stay calm under pressure 
• You communicate clearly and confidently 
• You are extremely organized and detail-oriented 
• You take ownership and follow through 
• You don’t let things slip through the cracks 

Why Join Access 

• Be part of a fast-growing, high-performance service team 
• Work in an environment where your role has real impact 
• Opportunity to grow as the service organization scales 
• Help build a best-in-class service operation from the ground up 

Career Growth Opportunity 

As our service organization continues to grow, this role offers opportunities to take on increased responsibility and may evolve into senior coordination, dispatch leadership, or service operations roles as the team expands.